AEIC Customer Service Committee
The AEIC Customer Service Committee identifies and explores key and emerging customer functions, shares insights, and addresses the connected customer’s changing expectations of their electric utility. Customer trends are impacting utilities today and include the following:
Broad Focus: Digital everything plus continued service via traditional communication channels, active consumerism, tailored customer service experiences, employee as customer/customer as employee, advertising via TV, radio, print, internet, etc.
Energy Focus: Changing energy sources, emerging energy management technologies, new entrants, growing interest in energy data, shifting roles for consumers in distribution markets