Billing, service operations, and the customer-facing practices behind satisfaction, compared across the membership.
Billing and service practice compared on the same definitions, so the comparison is fair.
Customer experience, digital, and customer operations leaders.
Meets in person twice a year, spring and fall, plus monthly virtual sessions.
Fall meeting held October 14 to 15, 2026 in New York City, hosted by Con Edison. The spring 2027 meeting date is to come.
A single utility membership lets your people join any committee or subcommittee, with no per-seat limit.
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