Customer Service

Billing, service operations, and the customer-facing practices that shape utility reliability and satisfaction.

Areas of focus

What this committee does.

Billing, service operations, and the customer-facing practices that shape utility reliability and satisfaction.

Customer ExperienceDigital ChannelsActive ConsumerismEnergy Management Tech

Who it is for

Customer experience, digital, and customer operations leaders.

✓See what is actually working in digital service at peer utilities – not what vendors claim
✓Trade solutions on the connected customer’s fast-changing expectations
✓Help by sharing your views of where customer operations are heading and how to support the transformationCustomer Experience · Digital Channels · Active Consumerism · Energy Management Tech Members are typically senior vice presidents, vice presidents, managing directors, directors, managers, and chief customer officers