Customer Service

Billing, service operations, and the customer-facing practices that shape utility reliability and satisfaction.

Areas of focus

What this committee does.

Billing, service operations, and the customer-facing practices that shape utility reliability and satisfaction.

Customer ExperienceDigital ChannelsActive ConsumerismEnergy Management Tech

Who it is for

Customer experience, digital, and customer operations leaders.

✓See what is actually working in digital service at peer utilities – not what vendors claim
✓Trade solutions on the connected customer’s fast-changing expectations
✓Help by sharing your views of where customer operations are heading and how to support the transformation
✓Members are typically senior vice presidents, vice presidents, managing directors, directors, managers, and chief customer officers

Leadership

Chair

VP, Customer Service

Orange & Rockland

1st Vice Chair

CCO and SVP, Customer Operations

Eversource

Past Chair

Minnesota Power

How it works

How it meets

Meets in person twice a year, spring and fall, plus monthly virtual sessions.

What's next

Fall meeting October 14 to 15, 2026 in New York City, hosted by Con Edison.

A single utility membership lets your people join any committee or subcommittee, with no per-seat limit.