Areas of Focus
The Customer Service committee identifies and explores key and emerging customer issues and functions, shares insights, and addresses customers’ changing expectations of electric utilities. Customer trends are impacting the utilities of today and tomorrow, and the Committee maintains a broad focus on all types of conventional and emerging customer engagement tools and principles, as well as monitoring customer policy, technology, and engagement trends in the electric energy industry.
Members are typically senior vice presidents, vice presidents, managing directors, directors, managers, and chief customer officers.
Tina Koecher, Chairperson
Manager, Customer Experience Operations
Monica Whiting, Past Chair
VP, Customer Service
Tampa Electric Company
Chris Cardenas, Past Chair
VP, Customer Services & HomeSmart
Resources & Publications
New Electric Service White Paper
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