Committee

Customer Service

AEIC, Customer Service

Areas of Focus

The Customer Service committee identifies and explores key and emerging customer issues and functions, shares insights, and addresses customers’ changing expectations of electric utilities. Customer trends are impacting the utilities of today and tomorrow, and the Committee maintains a broad focus on all types of conventional and emerging customer engagement tools and principles, as well as monitoring customer policy, technology, and engagement trends in the electric energy industry.

Members are typically senior vice presidents, vice presidents, managing directors, directors, managers, and chief customer officers.

Committee Leadership

Monica Whiting, Chairperson

VP, Customer Service

Tampa Electric Company

Tina Koecher, 1st Vice Chair

Manager, Customer Experience Operations

Minnesota Power

Chris Cardenas, Past Chair

VP, Customer Service

Xcel Energy

Resources & Publications

New Electric Service White Paper

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